Refund policy
Overview
SupplierPack® provides digital products and digital access only, including vendor information, supplier resources, downloadable files, and subscription-based content.
Due to the non-tangible and irrevocable nature of digital products, our refund policy is intentionally strict. Once access is granted or content is delivered, the product cannot be returned, revoked, or resold.
By completing a purchase on SupplierPack®, you acknowledge and agree to the terms outlined in this Refund Policy.
No Refunds on Digital Products
All sales made through SupplierPack® are final.
We do not offer refunds, returns, or exchanges for any of the following:
Digital products
Downloadable files or PDFs
Vendor or supplier access
Memberships
Subscription services
Recurring monthly payments
Renewals or rebills
Promotional or discounted purchases
This policy applies regardless of whether:
The digital product has been accessed or downloaded
The customer claims not to have used the product
The customer changes their mind
The customer no longer needs the product
The customer misunderstands the product
The customer lacks experience using vendor resources
Subscription & Recurring Payments
Some SupplierPack® products include subscription-based access, which may involve recurring monthly charges.
By selecting a subscription at checkout, the customer expressly agrees to:
Automatic recurring billing
A recurring charge of $49.99 per month (unless otherwise stated)
Continued billing until the subscription is canceled by the customer
Subscription Payments Are Non-Refundable
Subscription charges are non-refundable, including partial billing periods
Failure to cancel before the next billing cycle does not qualify for a refund
Refunds are not issued for unused time or unused access
Customers are responsible for managing and canceling their subscriptions in accordance with the cancellation instructions provided.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute after receiving digital access constitutes a violation of this Refund Policy.
SupplierPack® reserves the right to:
Provide proof of digital delivery
Provide proof of access
Suspend or permanently revoke access
Restrict future purchases
Chargebacks for delivered digital products may result in account termination.
Limited Exceptions (Very Rare)
Refunds may be considered only under the following circumstances:
The digital product was not delivered at all, and
Our support team is unable to resolve the delivery issue after reasonable efforts
Refunds will not be issued for dissatisfaction, preference, results, or business performance.
All refund requests must be submitted in writing to:
Requests are reviewed case-by-case and approval is not guaranteed.
Vendor Disclaimer
SupplierPack® does not control, operate, or guarantee the performance of third-party vendors.
Refunds are not issued for:
Vendor disputes
Supplier performance issues
Shipping delays from third-party vendors
Product quality concerns
Profitability or business outcomes
Vendor relationships are the sole responsibility of the customer.
Fraud & Abuse Prevention
SupplierPack® reserves the right to deny refunds and terminate access in cases involving:
Fraud
Abuse of services
Excessive disputes
Policy violations
Misrepresentation
Policy Acceptance
By completing a purchase on SupplierPack®, you confirm that:
You understand you are purchasing digital products
You agree that all sales are final
You waive the right to refunds once access is delivered
You accept this Refund Policy in full
Contact Information
For refund-related inquiries, contact: