Shipping policy
Overview
SupplierPack® is a digital-only platform that provides customers with access to vendor information, supplier resources, and digital business tools. We do not sell or ship physical products of any kind.
All purchases made through SupplierPack® are fulfilled through electronic delivery methods, including email delivery, downloadable files, and secure access links.
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping & Digital Delivery Policy.
Digital Products Only
SupplierPack® exclusively sells non-tangible digital products, which may include but are not limited to:
Vendor and supplier directories
Digital PDF files
Downloadable documents
Secure access links
Subscription-based digital access
No physical items are manufactured, packaged, or shipped.
Digital Delivery Method
All digital products are delivered using one or more of the following methods:
Email delivery to the address provided at checkout
Download links displayed on the order confirmation page
Secure access links sent via email
Access through a customer account (when applicable)
Delivery instructions are provided after purchase.
Delivery Timeframes
Digital products are typically delivered within the following timeframes:
Instant delivery for automated products
Within 24 hours for most digital purchases
Up to 48 hours in certain cases, including but not limited to:
Manual order verification
Fraud prevention checks
System delays
High order volume
Delivery timeframes are estimates and not guaranteed.
Email Delivery Responsibility
It is the customer’s responsibility to ensure that:
The email address entered at checkout is correct and accessible
Spam, junk, and promotional folders are checked
Email filters do not block messages from SupplierPack®
SupplierPack® is not responsible for delivery failures caused by incorrect email addresses, email provider restrictions, or customer-side filtering.
Failed or Missing Delivery
If you do not receive your digital product within 48 hours of purchase, you must contact us at:
When contacting support, please include:
Your order number
The email address used at checkout
A description of the issue
Our support team will verify delivery and assist accordingly.
No Shipping Address Required
Because no physical goods are shipped:
Shipping addresses are not required for fulfillment
Any address information collected is used for billing, verification, and fraud prevention purposes only
No shipping carriers or tracking numbers are involved
No Tracking Numbers
Since all products are delivered digitally:
No tracking numbers will be issued
No shipment status updates will be provided
No carrier confirmations exist
Digital delivery confirmation serves as proof of fulfillment.
International Orders
SupplierPack® digital products are available internationally unless otherwise stated.
Delivery is not affected by geographic location
International customers receive digital products in the same manner as domestic customers
No customs fees, import duties, or taxes apply to digital delivery
Delivery Confirmation
A digital product is considered successfully delivered when:
The delivery email is sent to the provided email address, or
The download or access link is made available
Once delivery is confirmed, the order is considered fulfilled.
Policy Acknowledgment
By completing a purchase on SupplierPack®, you acknowledge that:
You are purchasing digital products only
No physical items will be shipped
Delivery is electronic
This Shipping & Digital Delivery Policy governs fulfillment
Contact Information
For questions regarding digital delivery or fulfillment, contact: